Privacy Policy

Last updated: 19 October 2026

This Privacy Policy explains what personal information Flymate Luggage collects when you visit our website, place an order or contact us, how we use it, and the choices you have.

Information we collect

Contact details: name, billing and shipping address, phone number and email.
Order details: products you view, add to cart, buy, return or exchange.
Payment details: payment method and confirmation. Card and bank details are entered on the payment gateway’s secure page; we do not store them.
Account details: username, password and preferences if you create an account.
Messages: what you send us through the contact form, phone, email or WhatsApp.
Device and usage data: IP address, browser, device type and how you use the site, collected through cookies and similar tools.

How we use it

To process, ship and deliver your orders, and to handle returns, exchanges and refunds.
To send order confirmations, tracking updates and replies to your questions.
To keep the website secure and prevent fraud.
To improve our products and website.
To send offers and updates, only where you have agreed. You can opt out at any time.
To meet legal, tax and accounting requirements.

Who we share it with

We do not sell your personal information. We share it only with partners who help us run the store, such as payment gateways, courier companies, hosting and IT providers, and only as much as they need to do their job. We may also disclose information when required by law or to protect our rights.

Cookies

Cookies keep your cart and login working and help us understand how the site is used. You can block or delete cookies in your browser settings, but some features may then not work properly.

Third-party websites

Links to other websites, such as courier tracking or social media pages, are governed by their own privacy policies.

Security and retention

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure. We keep personal information only for as long as needed for your orders, your account and our legal obligations.

Your choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you promotional messages. We may need to verify your identity before acting on a request.

Children

Our website is not meant for children, and we do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The latest version, with its date, will always be on this page.

Contact us

For any privacy question or request, reach us at:

Flymate Luggage
Shop no 2, Major Vinod Rana Marg, Sector – 112, Bajghera, Gurugram, Haryana 122017
Phone: +91-8099898980
Email: trolleystore07@gmail.com